Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Other mortgage Loan servicing, payments, escrow account Virginia

My Loan Servicer is Caliber Home Loans. I wrote to them about understanding my options regarding a loan modification. I sent my question to them at the end of -. My spouse heard from them on - -, 2015. Caliber staff refused to discuss modification options. They said once they have updated financial information, they alone will decide what options, if any, we have. Caliber has been difficult and rude. Under the present terms of our loan, we are supposed to assume a 20 year amortization. How can we understand our rights? I am - and trying to assist my spouse in this matter. Please respond to - of us at : -- - - - ) and -- ( - - ). The home telephone number in Virginia is -. Thank you