Whitney Bank Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Whitney Bank Bank account or service department,

Checking account Problems caused by my funds being low Florida

I am - of those people who opted out of overdraft protection because I did n't think we would need it with a household account and a personal account for myself. Then when I started paying bills all was well with the world then I started getting an overdraft notice because on their online site there is a button to click to use the household account or the personal. Several times now money is in the account and I click on the button but it charges me overdraft and pulls from the personal. This time I paid homeowners and car insurance and they hit me with - ODs in my personal account and I have money in the household. Transfer the money and I am still overdrawn by $66.00. Is this their way of making money. I went into the branch the - time, the assist manager said if I just wanted to spend money that I did n't have this would happen. I do n't spend money I do n't have because I do n't make enough money as it is. I am very careful, but this is out of hand. I am going to close both accounts and go somewhere else. I do n't believe it, that they could n't see where the money was, they just wanted the od protection fees. Keeping money in the Household acct and less in the personal, The acct numbers are only - digits different

Whitney Bank customer in Florida
May 28, 2015

* Source: CFPB Complaint Database

Whitney Bank response to complaint:
Closed with explanation

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