Comerica Bank Account Or Service Complaint

Comerica Bank account or service department,

Other bank product/service Making/receiving payments, sending money Idaho

I receive my social security - on a master card from direct express. Which is an approved method from social security. On - - 2015 my account was wiped out. somehow, someone in California accessed my account and charged $1500.00. I discovered this on - - 2015 When I went to make a purchase at - - in my hometown of - -. I immediately called direct express & I was informed of these charges. I was told there was some type of a hold on the money & after - - I could get my money back.Nothing further needed to be done on my part. I requested a new card, which shut me out of the online service to see the charges. My new card came in the mail on - -. I got online to see that charges were still there. So i called direct express again & i was transferred to the fraud department. I was informed that I had not spoken to their dept. i was told they would mail me some forms to fill out. I went ahead & sent my own statement, contesting the charges as fruad. I received their forms on - -. Subsequent calls to direct express have not be addressed. I called Comerica bank which in on the card. I was told they only make the plastic. Direct Express has informed me that it takes up to - days after receiving my dispute of the charges to give me a provisional amount. If approved., and the investigation could take - days. And that if i was n't approved for a provisional amount it would take - days to return my money. I can not pay my bills because of this fraud committed against me. Direct express has given me a run around and is not specific about my money being returned. I have filed a police report with the - Police.