Capital One Consumer Loan Complaint

Capital One Consumer loan department,

Vehicle loan Problems when you are unable to pay Nebraska

I sent a financial hardship letter to Capital One Corporate Office on - -, 2015. At that time, my balance was $1400.00. This includes late fees and interested. - - responded from the office of the President on - -, 2015. I spoke with him over the phone as well. - - placed my account into their repossession department, froze my access to my account online, which does not allow me to view the payments that are being applied to my account. In his letter, the balance that I was told was past due is $1700.00. On - -, - - also told me that my loan was too new to do anything, plus the value of the vehicle was not worth enough to work with me on lowering the interest or the payments. When I contacted the number that he provided, I was told that my balance was $1900.00, and that my loan was suspended. In order to prevent the vehicle from being repossessed, I had to pay a settlement amount of $440.00. I paid this amount, and asked what was the remaining balance. They could not provide an immediate response. Each time I contact Capital One, the balance


what is owed, and what is charged. She did say that she is forwarding the payments that I have made to the appropriate department to make sure that they are being applied. My payment history is as follows : -/-/15 $440.00, -/-/15 $300.00, -/-/15 $370.00, -/-/15 $650.00. Currently, I have paid Capital One $1700.00! It is astounding how I still owe them $150.00 from now until -! Where is all this money going? Why do they keep going up on my balance? This is the most awful company that I have EVER had to deal with. They are leeches to the core! I would recommend them to no one. I am waiting for the day to not have to do business with them, but meanwhile, I am doing the best that I can to repair and maintain my already damaged credit. I need straight answers from them now, or, I will have to see legal counsel.