Review and analysis of over 109 Savings Account complaints against HSBC
HSBC consumers have reported over 109 official complaints related to Savings account. Out of the 109 consumer complaints against HSBC, 21% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 97% were processed in a timely manner. 7% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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HSBC Bank account or service account opening, closing, or management October 16, 2015 - I opened a saving account 5 year ago in HSBC - and I have a - credit card with them. I have more than 2 year without use my saving account because I supose that I will use my money when I need it. I have two months that I tried to transfer money to - for - friend before I came - and I ca n't do it. I wrote and call several times to the HSBC - and they request to me to send a letter signed with my - copy in order to activate my saving account, I sent it since -/-/-2015 by - courier and was received ( I have the received confirmation ) and till now they do n't solve... |
HSBC Bank account or service account opening, closing, or management October 10, 2015 - I have a Promotional Advance Savings '' account at HSBC Bank. HSBC has just announced that they are going to change the statement frequency on this account to quarterly instead of monthly, also implying that they will change the posting of interest accrued to quarterly instead of monthly. This arbitrary and unilateral action is unfair to customers, who depend on receiving their interest postings monthly as originally agreed to when the account was opened. I do n't care if they change the statement frequency for new accounts from this date forward, but I think it is unsat for them to arbitrari... |
HSBC Bank account or service account opening, closing, or management September 28, 2015 - Joint account with HSBC. The primary holder passed away, and this Bank found numerous ways to prevent the other holder from getting her money, including canceling a Bank to Bank transfer because the name was not exactly the same. The next week they mailed a check but somehow sent it to a wrong made up address and name. This is now 1 month after the other person passed away and the second person still does not have her money and she is a senior citizen. All paperwork was mailed out or faxed to them with current names, addresses, numbers, id, and poa. This bank is very suspicious and shady in it... |
HSBC Bank account or service account opening, closing, or management May 6, 2015 - I recieved a letter from HSBC bank in the beginning of - regarding dormancy on my online savings account. I called a representative at the bank who informed me my account was locked and I needed this letter/form notarized and returned to them to re-open the account. I requested that once my account was re-opened I wanted to close it and the sum of the account sent to me in a check. The representative said to just note this on the notarized form and a check would be mailed to me. I sent this notarized form along with my written request to then close the account and mail the check to me on -... |
HSBC Bank account or service account opening, closing, or management March 31, 2015 - I am from the -, and had a savings account in the US with HSBC. I closed the account last -, but only received the cheque for the balance in - this year. It was impossible to contact the bank. It was impossible to get through their automated phone system, as I do not have the items of ID requested ( as I am not a US citizen ). I emailed them, wrote letters and phoned on numerous occasions before finally getting my money 7 months later. No apology, no explanation, and seemingly no reason for the ridiculously long wait for my money. It has been the most frustrating experience, and with ... |