Capital One Consumer loan department,
Vehicle loan Problems when you are unable to pay Arizona
Starting in - I started receiving calls from Capitol One regarding my loan for the - - that I am financing through them. I do not remember when we set this up but I was to pay a higher amount per month for - months to get caught up. Well, the phone calls started anyway and - person actually stated that if you are - month behind they will call me. I paid in - the amount they said with a different bank card. I set up auto pay but the bank card I originally gave did not have enough. In - the calls continued and I was told twice I did not pay in -. Well, I started ignoring the phone calls I do not like being called a liar. I paid at the end of - the amount I was given. In - I started a new job and how I was getting paid I could not pay the entire amount I agreed to so I called in and talked to a VERY NICE person. I told the situation and was told,
to them. I told them after you receive this I will answer your call after -. So I waiting and - evening I answered it. The person on the phone was very rude and when I asked about the letter the response was no letter. When I told what the letter was there was a pause and oh I see that you did pay on the - of -. Then the subject of - came up and according to the conversation I paid the incorrect amount and I still owed $45.00. I inquired what it was for the response was, you just did not pay it. '' I was already lied to about payment and now to me if it was for late payment fine but to be told just did not pay it I will not accept. Then since I paid up to - I thought I was up to date but I guess not. The called continued. I am a former -, I have a completely - that prevents me from walking far at all otherwise I am in excruciating pain. I realized that I kept quitting my jobs because I could stand that long or my - and - prevented me from working. I do not and can not afford insurance and the last time I applied with the state I was told I can not be receiving unemployment well since I work as a - is saying I lied and they over paid me for the week of -/-/- and I have to pay that week back. My - medication is $300.00 every - weeks. Now I a petrified that my apartment complex is going to find a way to evict me and I as of -/-/- I have missed - work day as a temporary employee and - days as a part time employee for - - -. Capitol One repossessed my ford on -/-/- ( and my regular payment is due - of each month ) which is - month and - day of non payment. I can not walk anywhere with out pain or very far or my - will kick in and I am stuck at the store. I do not like to call my friends to take me back and forth and do not have a Primary Care doctor to fill out a form for - for the -/-/-. Please help me.
Capital One customer in Arizona
May 02, 2015
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
[email protected] | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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