Capital One Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

Capital One Consumer loan department,

Vehicle loan Problems when you are unable to pay Arizona

Starting in - I started receiving calls from Capitol One regarding my loan for the - - that I am financing through them. I do not remember when we set this up but I was to pay a higher amount per month for - months to get caught up. Well, the phone calls started anyway and - person actually stated that if you are - month behind they will call me. I paid in - the amount they said with a different bank card. I set up auto pay but the bank card I originally gave did not have enough. In - the calls continued and I was told twice I did not pay in -. Well, I started ignoring the phone calls I do not like being called a liar. I paid at the end of - the amount I was given. In - I started a new job and how I was getting paid I could not pay the entire amount I agreed to so I called in and talked to a VERY NICE person. I told the situation and was told,


to them. I told them after you receive this I will answer your call after -. So I waiting and - evening I answered it. The person on the phone was very rude and when I asked about the letter the response was no letter. When I told what the letter was there was a pause and oh I see that you did pay on the - of -. Then the subject of - came up and according to the conversation I paid the incorrect amount and I still owed $45.00. I inquired what it was for the response was, you just did not pay it. '' I was already lied to about payment and now to me if it was for late payment fine but to be told just did not pay it I will not accept. Then since I paid up to - I thought I was up to date but I guess not. The called continued. I am a former -, I have a completely - that prevents me from walking far at all otherwise I am in excruciating pain. I realized that I kept quitting my jobs because I could stand that long or my - and - prevented me from working. I do not and can not afford insurance and the last time I applied with the state I was told I can not be receiving unemployment well since I work as a - is saying I lied and they over paid me for the week of -/-/- and I have to pay that week back. My - medication is $300.00 every - weeks. Now I a petrified that my apartment complex is going to find a way to evict me and I as of -/-/- I have missed - work day as a temporary employee and - days as a part time employee for - - -. Capitol One repossessed my ford on -/-/- ( and my regular payment is due - of each month ) which is - month and - day of non payment. I can not walk anywhere with out pain or very far or my - will kick in and I am stuck at the store. I do not like to call my friends to take me back and forth and do not have a Primary Care doctor to fill out a form for - for the -/-/-. Please help me.

Capital One customer in Arizona
May 02, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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