Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Indiana

I have been contacting Caliber Home Loans - times since - - in order to obtain an escrow analysis. My loan started in - at which time the - - was not yet applied. It was applied around - - and I have asked to 1 ) have a reduction in escrow ( ultimately monthly payment ) and 2 ) be refunded an overpayment which is as of today is approx $1600.00 and each month $300.00 is added to this amount. I keep being told each time to wait - days and nothing happens. I have talked to - ( teller id - ), - in Tax, - -, supervisor in tax whos phone # is -, - ( teller id - ) and - -, supervisor - - refused to give me her direct phone number but her extension is -.