Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Michigan

I have paid my payments through Capital One credit card for several years now. In fact, on my personal account they have stated that my payment history is - %, which is good. I paid - payments within - weeks to bring my account under the credit card amount that was issued to me. I paid $50.00 by mail on - -, 2015 and then another payment through my checking account on - -, 2015. On - -, 2015 I called the representative - ( ID # - ). I asked why was my account held and there was n't any credit on my card. She said that we had to call my bank to verify that the money was taken out because I had a returned payment in the past. She then called - - -. I was then insulted, mortified, humiliated, and felt as if I was treated like a child about my account. Capital One had taken the payment on - -, and cleared the account on - -. They continued to hold my account and did not put any credit on my card until today in which I had to call and demand that they put the money on my card and call the bank to get a verification. Again, this is an insult to me being a paying customer!!! I should not have to call to get my funds released on my credit card!!!!! This does not make any sense I then spoke to - ( ID # - ) Both the representative and supervisor - were rude! I would close my account with Capital One if I did n't think that it would affect my credit!!!