Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Michigan

We paid our mortgage payment over the phone and the rep applied a different amount to another person 's account out of my bank account! Then they called to let me know that our payment had n't been made. My mortgage payment was $690.00, they took $1200.00 out of my bank account causing my bank account to overdraft and incurring $140.00 in bounced check fees. I called numerous times and got the run around several times until I threatened criminal charges. The rep even lied to me stating the recording said my husband agreed to $1200.00. I was the one who figured out they applied it to another Nationstar account number. Then she back peddled and finally agreed to give us back the $530.00 and I told her she needed to give us the $140.00 in bounced check fees as well and she said she might be able to give me - fee. I said no, she would give me all plus any more that would occur due to her delay. She refunded me the $530.00 plus $140.00 but in the delay in getting the funds, another $64.00 was added in fees to my bank account. I faxed the bank statement to her and phoned her twice and left messages with absolutely no response in over a week. It 's only $64.00 but it was n't our fault, it was Nationstar 's screw up. We want our money back!