Wells Fargo Mortgage department,
VA mortgage Loan servicing, payments, escrow account Pennsylvania
WF mismanaged my money and my mortgage but now want me to make up the difference and to charge me an extra $300.00 a month. My monthly payment was $1000.00, now it 's $1300.00. They also said that amount is due beginning - -, but have actually taken out the higher payments - so far from my checking account, which I did not authorize them to do. In less than - months they have made insurance payments to cancelled services, lost paperwork and now want me to make up the shortage, despite that I have no idea how my account could be over $1800.00 short when I arranged my - payments to cover a - dollars extra than what it originally was. They sent a document that also somehow is raising my mortgage payment, even without that shortage, bto $1100.00. How do they get to do this? I agreed to - mortgage amount, that I could afford, not - that seems to be at their mercy and can be arbitrarily changed at their will even when it 's their mismanangement and - customer service. I would like an investigation. I can not afford the increase in my mortgage and am tempted to let in go into foreclosure. I did not control the money it was all in their hands. In fact I did n't know their was a shortage until I got notified by - about the new and higher transaction.
Wells Fargo customer in Pennsylvania
Apr 07, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
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