Capital One Mortgage Complaint

Capital One Mortgage department,

Conventional fixed mortgage Settlement process and costs Mississippi

In - I refinanced my - Mortgage Loan that originated in -. I paid - all required fees to complete this process correctly. Today I am selling my house and will lose this sale because - failed to close the - Loan once it was refinanced. The Closing Lawyer and myself have submitted the Lien Release request via email as instructed on this - loan now in -! Capital One took over -. I went in person to Capital One. The only way to submit this request per Capital One is via email. I am not allowed to talk to a person! We will lose this sale which is suppose to close on -/-/- because Capital One can not complete this request minimum 10 days to 3 months. The lawyer has provided the loan number and all necessary documentation! I can not believe with today 's technology that Capital One will not fix - 's error within a timely manner! This should have not happened since it was suppose to be completely in - and I paid all required fees and signed all required paperwork making it was done correctly. I am not getting any help or a person or person 's name that can help me with this time sensitive manner. The only response I get is an automated email saying they received my request! Capital One is not too concerned that the bank they took over collected fees and did not do the work. In other words they stole my money. Should they have legally provided services for something that was paid for and paperwork was done to complete the request.