Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New York

After numerous attempts, I have not been able to get information from Caliber Home Loans regarding the final payment process ( draw ), and loan finalization, on my FHA - loan. These delays in providing information on the final payment process and loan finalization have prevented the contractor from getting paid in a timely manner ( in an FHA - loan, the bank pays the contractor ), prevented me from being reimbursed thousands of dollars that was outlayed at loan inception in order to maintain the Loan-to-Value ratio, and has prevented me from being able to refinance this loan with a different bank at current lower rates. TO REVIEW -I have an FHA - loan, initiated on - -, -, originally contracted with, and financed by, - - - - -. - -, -, MI, -. Despite the fact that the loan was unfinished and work remained to be done, on - -, -, the loan was sold to Caliber Home Loans, - - -, -, T- -. At that time, due to a lack communication from Caliber Home Loans, and their refusal to fulfill my request for current account information after 2 months and several requests, I filed a


received replies to his email inquiries. On Tuesday, - -, -, I emailed my contact from -, a third party advisor to Caliber Home Loans, who had been involved with this - loan after the transfer, and was familiar with process, and I requested guidance on how to proceed with the final payment process ( draw ), and finalization of the loan. On Friday, - -, -, I received some details from the representative, which he CC 'd to the Caliber Home Loans contacts, and who indicated that aside from the few details he provided, he would not be able to assist further, as he was no longer with that company. On Tuesday, - -, -, having not received a reply from Caliber Home Loans to that email string, I emailed my - contacts of record at Caliber Home Loans, requesting information on how to proceed with the final payment process and finalization of my - loan. ( see attached email copy ) Having not received a response by Thursday, - -, -, I sent another email to - Caliber Home Loans contacts, referencing the original request to finalize the - loan, and asking that they provide a response to ensure that I was emailing to the correct address, and that they remained the contact people. ( see attached email copy ) On Friday, - -, -, I received an email response from - of the Caliber Home Loans contacts, who apologized for the delay, saying that he would look into the account and call me with the details. ( see attached email copy ) Roughly a week later, on Thursday, - -, -, still having not received any information, I again emailed Caliber Home Loans, requesting the information necessary to finalize the loan. ( see attached email copy ) Later that day, I received a phone call from the Caliber Home Loans contact, who said that the bank had partnered with a new third-party company ( - ) to assist them in administering - loans. He indicated that he would review my loan with - of their representatives, and contact me the following day, Friday, - -, or by Monday, - -, - at the latest. Having not heard from Caliber Home Loans by Wednesday, - -, -, I emailed them again, asking for information on how to proceed with the final payment process. ( see attached email copy - As of today, Wednesday, - -, -, I have not received any information, on how to proceed with the final payment process and finalize the loan.