Review and analysis of over 34 complaints against HSBC
HSBC consumers have reported over 34 official complaints related to Using a debit or ATM card. Out of the 34 consumer complaints against HSBC, 29% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 100% were processed in a timely manner. 29% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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HSBC Bank account or service using a debit or atm card January 4, 2016 - I 've tried to buy tickets online on - - and all transactions came out as declined. When I checked my bank account I realized that - transactions were actually authorized and - dollars were missing from my account. I immediately called the bank to get the transactions reversed, once they were never authorized. Any regular bank would have blocked the second transaction since they were duplicates ( same website, same amount and made with less of a 5 minute interval. ). The bank informed me that they could n't do anything, that those were valid transactions, even though I told them I ... |
HSBC Bank account or service using a debit or atm card December 6, 2015 - I received a call from my bank asking me if I had used my debit card for a couple of transactions. I listened as they rattled off these transactions and one got my attention. It was from - - for $19.00 and I told them no I did not authorize this transaction. So they deactivated my debit card, and after I hung up the phone I was curious if this was the first such charge. So I went through my bank statements and found that it was n't the first such transaction. It had been going on for about three months to the tune of over $1000.00. So I contacted the bank and disputed the charges, ab... |
HSBC Bank account or service using a debit or atm card November 27, 2015 - My ATM card 's expiration date was - 2014. When I did not receive my new card by mid - Istopped in - branches over the course of two weeks, - - -, - - and -. I never requested over-draft protection, but I received this letter rejecting my application. When Iinquired about this issue, the - - - explained that over-draft protection isautomatlcally applled for when you renew your ATM card. I have never had this happen before and I'vebeen banking with you for at least eight years. I was also told that a credit check was not done, but that was not true. ... |
HSBC Bank account or service using a debit or atm card November 25, 2015 - locked my debit account for no reasonno /rude customer service ... |