Review and analysis of over 30 complaints against Bank of America
Bank of America consumers have reported over 30 official complaints related to Application processing delay. Out of the 30 consumer complaints against Bank of America, 13% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Bank of America Credit card application processing delay February 5, 2017 - On -/-/-17, my credit card information was compromised and used for fraudulent purchases. I was notified by account alerts about the activity. I immediately called Bank of America customer service about the activity on my account. They immediately took care of the situation and stated that a new card would be sent out. Needless to say, ever since that time, I HAVE NOT RECEIVED MY NEW CARD. I have made numerous phone calls to Bank of America, spoke with numerous customer service reps, verified all my information each time, so much so that I have lost count and I still have not received a n... |
Bank of America Credit card application processing delay September 20, 2016 - I APPLIED FOR A CREDIT CARD ON OR AROUND -/-/2016. I WAS TOLD I WAS APPROVED FOR A CREDIT CARD AND WOULD MUCH LIKE TO DO BUSINESS WITH THIS COMPANY. I HAVE CONTACTED THE COMPANY DIRECTLY AND VERIFIED MY IDENTITY, DUE TO AN ALERT ON MY CREDIT. AS OF -/-/2016, I HAVE HAD THE ALERT REMOVED FROM MY CREDIT FILES, TO AVOID ANY HINDERING OF THE APPROVAL OF MY CREDIT CARD APPLICATIONS. I HAVE TRIED CONTACTING THE COMPANY AGAIN OVER THE PHONE, BUT TO NO AVAIL. MY CREDIT SCORE RANGES BETWEEN - AND ABOVE. ONCE AGAIN I HAVE PROVIDED MY PERSONAL INFORMATION, INCLUDING NAME, SS #, DOB, AND ADDRESS, T... |
Bank of America Credit card application processing delay August 12, 2016 - This is a follow-up complaint to several other CFPB complaints on this same issue. Yesterday I spent over an hour on the phone with B of A during my work day. This was at least the third call to them to fix the same problem. I also spent over an hour with them on the phone on Sunday, my weekend. The short problem here is my statement posted on - -, I scheduled a payment to occur - -, it did, but they applied it to the prior month, saying because I made the request on the - that is when they applied it. I am not rehashing any of this ; refer back to the prior complaint. While I f... |
Bank of America Credit card application processing delay August 11, 2016 - This is a follow-on to several existing CFPB complaints against Bank of America. Further to the existing file, they incorrectly applied a payment in - to the prior month when it was intended to pay the current month. they therefore said the account was late. they applied a late fee on - -. I called on - - and explained the situation. They removed the late fee. They neglected to note the file that the payment I had made was for the immediate prior month statemnt, so when the next one closed, they carried forward an erroenous past due amount, even though three days earlier we talk... |
Bank of America Credit card application processing delay April 26, 2016 - On - -, 2016 a final payment for the credit card debt was processed by Bank of America for $5200.00 along with a handwritten note on the reimittance to close the account BEFORE the annual fee would be charged in the following month. The instructions were NOT followed and the account was charge for an $75.00. I have tried to call them to ask them to read the note, refund the $75.00 and close the account. they have refused. I believe this is clear example of the misleading practices by bank of America in an attempt to generate more income off of consumer eventhough they have been ins... |
Bank of America Credit card application processing delay November 8, 2015 - l received material in the mail for a Bank of America credit card. I dialed - to apply. Gave all my information, was told I was approved. After a week had not received a card so I called -, gave my social security # ( because I didnt have a card # yet ) and was told a letter was mailed the day after I applied. I have not received that either. ... |
Bank of America Credit card application processing delay June 30, 2015 - I have a problem with Bank of America credit card service. I admit I made a large mistake. On - - I overpaid my credit card account by keying in an extra digit. This wiped out my bank account. Two or three days later I noticed my mistake and took action. Sine the incident Bank of America has repeatedly misinformed me about when my money would be returned to my account. At least twice they told me it would take the standard 2-5 business days '' to process the refund to my account, and I have documentation to prove this. After 5 business days I did not see my refund so I had to pursue the... |