Bank of America Credit Card Complaint

Bank of America Credit card department,

Application processing delay Pennsylvania

I have a problem with Bank of America credit card service. I admit I made a large mistake. On - - I overpaid my credit card account by keying in an extra digit. This wiped out my bank account. Two or three days later I noticed my mistake and took action. Sine the incident Bank of America has repeatedly misinformed me about when my money would be returned to my account. At least twice they told me it would take the standard 2-5 business days '' to process the refund to my account, and I have documentation to prove this. After 5 business days I did not see my refund so I had to pursue them further. During this round they told me it would take up to 10 days because of the amount of the transaction. Why did n't they inform me of that in the fist place? Now 10 days have gone by and still no refund. I have a case manager '' and a number and an extension that gets me directly to a person. This person told me the refund was scheduled for - today, - -. This has not happened. I am tired of them pulling my chain and I want my money returned to my account now.