Review and analysis of over 22 complaints against Amex
Amex consumers have reported over 22 official complaints related to Arbitration. Out of the 22 consumer complaints against Amex, 23% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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November 8, 2016 - I requested a mediator from American Express - months ago regarding them removing - points from my account, unlawfully and against their own terms and conditions. I have not been granted a mediator, and I am considering taking personal legal action. I expect a mediator to review my account and the paper claim I submitted to you guys 2 months ago. I expect this to happen in an appropriate timeframe and I expect a call back from someone on this letting me know that the mediator is working on it and a realistic timeframe. Keep in mind I have already been waiting 2 months. this is unaccep... |
August 1, 2016 - My complaint is against American Express. My name is - -, my phone number is -. We purchased some jewelry while on vacation, on a cruise. We payed $ - for the jewelry with our American Express card and the jewelry turned out to be fake. So we had an official appraisal done by a - - - $200.00. American Express denied our claim. We believe American Express knowingly does business with these types of vendors. We tried for six months to resolve this with them. This is why we want to file this complaint against them. We have all documentation and proof the we can provide to y... |
May 21, 2016 - American Express Blue Preferred Cash back Credit Card promised me a $200.00 bonus if I spent $1000.00 on their card. They will not give me my bonus. I have complained, and their response is that I had a card previously and that disqualifies me for a bonus. That point was not in the terms of the card agreement that I read online. They mailed me a card agreement for a different offer and tried to pass it off as my credit card offer. They stated that they are reviewing my case, but no one will contact me. I made the requisite charges, I should get the bonus. They easily could have told me I w... |
April 10, 2016 - I received an e-mail regarding an item I sells on -, " Mens Champion Boxers. '' The buyer and I agreed on a price via e-mail in - with all details laid out in the ad created for the buyer and now the buyer is making a internet fraud attempt to get his money back from American Express Credit Card ( chargeback ) for the payment he made to myself, via -. The amount is - - is saying that since it falls under " Item not described '' that we are not covered by seller protection but this is FRAUD. This is exactly as described. We have receipts to prove such which we purchased from a na... |
January 26, 2016 - My Right to Reject Arbitration ; Arbitration Rejection Notices sent to American Express via Certified Mail with Return Receipt ( - of them now!! ) and another sent via First-Class Mail ( - total ). First one sent - -, - and delivered - -, - and up to now - -, - there has not been a single confirmation letter/letter sent back concerning all - letters!! Called American Express over - times regarding why I have n't received my confirmation letters and the first - reps. told me it was processed on - -, - and on it 's way to me in the mail. The -... |
July 10, 2015 - I would like to file a complaint against American Express Credit Card. I used them to make a purchase with floorstoyourhome.com, in the amount of $1800.00. American Express does n't stand behind their customers. We installed the flooring, but it buckles up. The retailer sent out his inspector who said the reason, because the subfloor is not even. When their inspector was here he never removed the floor to check out the subfloor. Did n't remove any moldings and came back with a false report. I hired - independent contractors to do inspection. Both said the problem is not the subfloor. It i... |
May 8, 2015 - I am writing in regard to the account for the above named ending in -. I was recently made aware that certain charges to this card were placed in a pay over time '' option. This oiption was initiated in - 2011. Neither I nor my wife asked for this option. As a result there have been 15.25 % interest charges revolving since - 2011. Our fault was not paying attention to this account - which was set to auto pay full balance each month. The other result was that the minimum balance was being paid monthly. Neither I nor my wife asked for this option. - inquiries to the Security Divisio... |