Amex Credit Card Complaint

Amex Credit card department,

Arbitration Kansas

I requested a mediator from American Express - months ago regarding them removing - points from my account, unlawfully and against their own terms and conditions. I have not been granted a mediator, and I am considering taking personal legal action. I expect a mediator to review my account and the paper claim I submitted to you guys 2 months ago. I expect this to happen in an appropriate timeframe and I expect a call back from someone on this letting me know that the mediator is working on it and a realistic timeframe. Keep in mind I have already been waiting 2 months. this is unacceptable. I used to love my relationship with amex but this has been horrible. You guys are treating me just awful and not even granting me a mediator even though I followed the steps. Please do the right thing.