Review and analysis of over 58 complaints against Amex
Amex consumers have reported over 58 official complaints related to Communication tactics. Out of the 58 consumer complaints against Amex, 16% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 98% were processed in a timely manner. 0% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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Amex Debt collection communication tactics frequent or repeated calls December 11, 2015 - - collection agency is contact a neighbor in a mobile home park where I live, asking invasive questions about me and stating they are calling regarding a debt. In addition calling my ex wife as well as my ex sister in law. ... |
Amex Debt collection communication tactics frequent or repeated calls December 7, 2015 - AME- - - - - TO HARASS US WHILE COLLECTING A DEBT BELONING TO - AND - -. KEPT SKIP TRACING, CALLING WORK, CELL AND HOME NUMBERS.AME- IS IS LABELING THIS AS MY HUSBAND DEBT FROM CHAPTER - BANKRUPTCY MORE THAN 15 YEARS AGO.THEY BOTH ARE VIOLATORS OF FDCPA, S.O.L. TCPA ETC.. ... |
Amex Debt collection communication tactics frequent or repeated calls October 22, 2015 - I was late with my payment due to my wife taking over the bills and not paying the balance. American Express has continued to call my parents at their own address at phone numbers that were never given to AME-. I do n't appreciate the utter embarrassment they have caused me in calling my parents regarding a past due balance. My finances are not my parents business nor anyone elses. I sure hope this complaint gets attention, as I will be follow up regarding this complaint. I want to see AME- forms of communication change, since the tactics they are using are very harassing to say the least. ... |
Amex Debt collection communication tactics frequent or repeated calls October 9, 2015 - American Express has my cellular phone number entered into their robocall system. They call multiple times a day 7 days a week, all from random phone number. This is annoying and I consider it harassment. They need to stop. I have no desire to speak with them and I 'm filing bankruptcy soon. They 've called from the following - ... |
Amex Debt collection communication tactics threatened to take legal action October 6, 2015 - Opened an American Express account so that we could use on vacations so that we would not have to carry cash with us. After coming back from vacation we received a bill saying that it must be paid in full. They would not accept payments and turned it over to a debt collector with which we settled with out of court. They told us that as long as we did not miss a payment then there would not be a judgment. Am Ex is still reporting our account delinquent and the judgment has not been resolved. ... |
Amex Debt collection communication tactics frequent or repeated calls April 14, 2015 - I do not dispute that I owe the debt. My complaint is that the agency calls multiple times/day and several days/week which constitutes harassment. They will call - times within 2 or 3 minutes. They call, hang up with no message and call right back and will do this multiple times/day. I have also requested that they not contact my employer and they have done that after my request. ... |