Review and analysis of over 25 complaints against RBS Citizens
RBS Citizens consumers have reported over 25 official complaints related to Billing disputes. Out of the 25 consumer complaints against RBS Citizens, 16% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 96% were processed in a timely manner. 24% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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RBS Citizens Credit card billing disputes November 19, 2015 - My account was hacked and a card with my number was used to make unauthorized purchases at a - store, in the amount of $70.00, in -, Michigan on - -, 2015. While Citizens Bank credited the unauthorized charge back, they failed to accurately credit my account for finance charges. I paid off all new charges monthly, yet continued to be assessed finance charges. I have had numerous phone conversations with Citizens personnel and written numerous letters. I finally cancelled the account on - -, 2015 due to their poor service. My most recent and final statement contains an erron... |