RBS Citizens Credit Card Complaint

RBS Citizens Credit card department,

Billing disputes Michigan

My account was hacked and a card with my number was used to make unauthorized purchases at a - store, in the amount of $70.00, in -, Michigan on - -, 2015. While Citizens Bank credited the unauthorized charge back, they failed to accurately credit my account for finance charges. I paid off all new charges monthly, yet continued to be assessed finance charges. I have had numerous phone conversations with Citizens personnel and written numerous letters. I finally cancelled the account on - -, 2015 due to their poor service. My most recent and final statement contains an erroneous $11.00 finance charge and an unauthorized charge of $74.00. I have written a letter to Citizens identifying these items.