Review and analysis of over 26 complaints against HSBC
HSBC consumers have reported over 26 official complaints related to Customer service / Customer relations. Out of the 26 consumer complaints against HSBC, 19% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 96% were processed in a timely manner. 8% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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HSBC Credit card customer service / customer relations October 21, 2015 - For the second time in a whole I had my HSBC Mastercard cloned and the bank is going to replace the card. The problem I see is that for verification purposes, they ask ton of questions but for the people who used the card more than once, they ask no question. They should improve the card security questions to avoid fraud over and over. Then you call to request a dispute, and they want you to give them specific information from last statement with amount and date. I do n't even print statements nowadays to save paper, and the Call Center wants you to tell them by the cent. ... |
HSBC Credit card customer service / customer relations October 12, 2015 - I tried to login unsuccessfully to my online account with HSBC USA. I attempted to reset my password and was locked out for security reasons. I lost my credit card so I did not have the account number when I called customer service to attempt to get my account unlocked. They also require a telephone access code which I did not have at the time. I informed them that I think my card may have been compromised and they did not acknowledge my concern. I provided them with my name, social security number, date of birth, address, and called from my home phone number which is the one registered to the... |
HSBC Credit card customer service / customer relations May 18, 2015 - The customer service number for HSBC personal credit cards is not reachable. I can not cancel the card if lost or stolen, nor can I reach any person to discuss my account. When I called the business line, the representative I spoke with tried reaching the personal credit card customer service number ( - ) -, and she informed me that she could not get through either. This is not the first time I have not been able to reach HSBC. Supposedly, their hours at - - - ET. There have been multiple instances I had been transferred '' and hung-up on. Their phone system is absolutely deplorab... |
HSBC Credit card customer service / customer relations April 18, 2015 - HSBC BANK Credit card, Account number - Date Open -/-/- credThis account is over 7 Years old no payments was made on this account since -/-/-i have ask for validation and they have refused ... |