Resources for resolving common issues with Southwest Business Corporation products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Southwest Business Corporation and work to get a response. After your complaint is forwarded, Southwest Business Corporation has 15 days to respond to you and the CFPB. Southwest Business Corporation is expected to close all but the most complicated complaints within 60 days.
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Southwest Business Corporation Mortgage incorrect information on your report March 6, 2018 - I lost my job two years ago and took advantage of the Alabama Hardest HIt program where they will pay your mortgage for one year. I was assured in a three-way phone conversation by both Hardest Hit Alabama rep and SWBC rep who works with these types of programs that this would not negatively effect my credit. I was concerned when i first went through the application payment because the end of the month would come and they hadn't paid it so I would pay it to keep it current and they told me to stop paying it, late payments under these programs would not be reported to my credit. This fall, the ... |
Southwest Business Corporation Mortgage loan servicing, payments, escrow account November 4, 2016 - We sold our home mortgaged through - in -/-/2016. On -/-/2016 a refund of our escrow account was mailed to our old address. Apparently the refund check was deposited by unknown person on -/-/-. We have been trying for several months to obtain a copy of this check in order to file a police report and start the process of actually receiving a refund. The mortgage company customer service department has given us excuse after excuse or flat out not told us the truth about the missing check or where the copy of said check is. We were last told it was mailed certified to our new address ... |
Southwest Business Corporation Mortgage loan servicing, payments, escrow account June 3, 2016 - The defrost mechanism in our refrigerator broke and water was leaking under it without our knowledge. This caused substantial damage to our bamboo flooring. A flooring contractor informed me that we had water damage, but stated he could refinish the floor. After initiating a claim, the mitigation company contracted by our insurance company determined the floors could not, in fact, be refinished. As a result, we had our kitchen floor and a large portion of the adjacent wall ripped out. We have now lived like that for 2 months while we waited for our insurance company to determine an " appropria... |
Southwest Business Corporation Mortgage loan servicing, payments, escrow account August 14, 2015 - My wife and I are in the process of setting up our retirement. I am - and my wife is -. We got this loan on the basis we could pay it off incidentally with our 401K withdrawals. As you know, if we take too much out at once the tax burden is very high, so it was our intention to pay it off as much as possible while we are still working and then do incremental withdrawals from our - and get really serious about closing out the loan when we fully retire. The point is, it was very important that we had a loan without pre-payment penalties. We checked on many levels to insure this when we ... |
Southwest Business Corporation Mortgage loan servicing, payments, escrow account June 24, 2015 - I had an issue last year where hail damaged occurred. I filed a claim with my insurance, and they issued me my first check. They made the check out to myself and SWBC. I sent this into SWBC for endorsements, and was asked to file numerous paperwork. I did that, and they issued me a check for the half of the insurance payment, made out to my roofing company, and myself. However, due to the length that it took them to process the check, I had to switch roofing companies, in order for the repair to be completed in time. I reached out to SWBC and told them I needed to have the check re-issued to m... |
Southwest Business Corporation Mortgage credit decision / underwriting May 23, 2015 - I applied for a FHA/HUD loan with SWBC Mortgage, -, TN. I submitted all paperwork and documentation to receive a pre-approval, GFE, and loan was sent to underwriting after submitting a letters and other documents to processor. I was called on -/-/- by loan officer - - and was told that loan was denied because of statement in letter regarding why '' I amended -/-/- taxes. I stated it was the request of a former lender ( - ) in which I did not close on foreclosed home. I scheduled a meeting with - and his supervisor. I was informed that I was committing fraud and falsif... |