Southwest Business Corporation Mortgage Complaint

Southwest Business Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

We sold our home mortgaged through - in -/-/2016. On -/-/2016 a refund of our escrow account was mailed to our old address. Apparently the refund check was deposited by unknown person on -/-/-. We have been trying for several months to obtain a copy of this check in order to file a police report and start the process of actually receiving a refund. The mortgage company customer service department has given us excuse after excuse or flat out not told us the truth about the missing check or where the copy of said check is. We were last told it was mailed certified to our new address on -/-/-. It is now -/-/- and we still have not received this. We are respectfully requesting assistance to find out what happened to this refund and to obtain the refund due us.