Banco Popular de Puerto Rico Other Mortgage Complaints

Review and analysis of over 61 Other Mortgage complaints against Banco Popular de Puerto Rico

Banco Popular de Puerto Rico consumers have reported over 61 official complaints related to Other mortgage. Out of the 61 consumer complaints against Banco Popular de Puerto Rico, 38% were disputed by the consumer (i.e. the consumer was not happy with how Banco Popular de Puerto Rico responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against Banco Popular de Puerto Rico resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.

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New Other Mortgage Consumer Complaints


Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure

January 19, 2017 - On or around - Doral Mortgage Bank had an aggressive campaign for mortgage lending.Around -, - - I applied for a loan.I was awarded a - loan of - dollars at a 6.75 % APR.Around - when interest went down I applied for refinancing at a lower rate.They denied me refinancing because the house had to be totally built in concrete.This made me wonder because they awarded me the loan when the house was not finished and they new exactly the condition and the materials the house was made of.Soon after that the Bank Disappeared .Popular Bank took over it 's assets .Around - - I...

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Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account

August 15, 2016 - Since -/-/- I have been requesting a copy of my mortgage servicing file in accordance with Part 1024 of the Real Estate Settlement Procedures Act ( Regulation - ) - - Requests for information. Finally after several attempts, the bank responded improperly denying the requested indicating that was b overbroad and unduly burdensome. Based on that response I submitted a complaint through the CFPB and the bank responded providing limited information. However, their response provided false and misleading information that raises more issues than originally presented. I responded requesting ...

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Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker

December 6, 2015 - I have tried several time to get this removed from my credit report IT IS NOT MINE, IT IS NOT MY NAME. - - - ACCOUNT # -, - REFUSES TO REMOVE. - - AND - - - IS not my name, so remove from my file ...

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Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure

December 1, 2015 - In - 2015 I requested and signed with Banco Popular of Puerto Rico to enter the Loss Mitigation Program since I was having some difficulties to pay my monthly mortgage payment. I submitted the documents to the bank as they requested, including - financial statements prepared by an Accountant. Surprisingly when I was in good faith negotiations with the bank, I received a letter from a - attorney and his - Firm that my file was sent to them in order to file a foreclosure lawsuit against me. My attorney called them and explained that there must be a mistake since we were negotiating w...

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Banco Popular de Puerto Rico Mortgage loan servicing, payments, escrow account

November 19, 2015 - Since -/-/- we have been trying to get BPPR to make corrections to our credit reports. -/-/-, the bank made some corrections ( see letter to credit bureaus for a complete background ) to our credit report which we really appreciate, however, some errors remained uncorrected and despite repeated requests to the bank the errors have not been corrected. On a letter dated -/-/-, the bank indicated that the payment for -/-/- reported incorrectly as made over 30 days late was corrected ; however, no correction has been made as of the date of this complaint. No payments were repor...

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Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure

October 19, 2015 - On - -, 2015, I visited Banco Populars Loss Mitigation offices to apply for an alternative [ toforeclosure ], since I was unemployed and my mortgage loan is in arrears, and I want to keep my home. To this day, - -, 2015, I havent received any notification from the bank. I didnt receivenotification within five working days of filing the application, and now more than 30 days have gone by, and I havent been informed of any decision. I am including a complete timeline of my case. I hope you can help me, because I dont want to lose my home, and I want banks to learn to treat theircusto...

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Banco Popular de Puerto Rico Mortgage application, originator, mortgage broker

September 5, 2015 - I was denied the chance to continue an application with the - program, by Doral Bank - - -, which has dissapeared and was bought by - other - banks, because I have a HOME OFFICE in the lower floor of my house. I do not know it a - lender can really deny me this service. I really would like to refinance my mortage, so I can lower my mortage payments, just as - other - citizens have done. Please respond to my question, as I am very unknowledgeable of these complicated finantial issues and no one else has bothered to answer my question, here in - -. Thank you very...

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