Review and analysis of over 13 Other Bank Product/Service complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 13 official complaints related to Other bank product/service. Out of the 13 consumer complaints against Citizens Financial Group, Inc., 23% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 23% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citizens Financial Group, Inc. Bank account or service deposits and withdrawals July 26, 2016 - My husband and I have joint checking account at Citizens Bank in -, PA. Last week he presented his payroll check to be cashed on Friday and it was denied. Saying that the funds would n't be available until SATURDAY! Never in our lives did we have a payroll check denied on a Friday. I was livid and called the manager. she made and exception and told me that everytime he would bring in a payroll check he would have to ask her to have it cashed on the Friday it was presented. The company he works for is actually only about - from the bank. No history of complaints, it 's just their POLICY! ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 20, 2016 - Citizens Bank, allegedly from -, CT made a hard credit inquiry on me to -. This was not authorized and efforts to remove it are impossible. Their phones are just answering machine. This is illegal and I want the inquiry removed.... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management July 11, 2016 - Citizens Bank checking/overdraft acct no. -. On - - myself and husband applied for a Mortgage with - - - for a new construction home, to our surprise our broker had indicated that we would not be able to get the mortgage because their was a 30 day mark on our CBR for a line of credit at Citizens Bank the broker along with ourselves were shocked as this acct had been opened approx 16 years ago and has never been late. This was a surprise to both myself and husband as we had just applied and got financing, at an extremely low rate, due to our outstanding credit. After researchi... |
Citizens Financial Group, Inc. Bank account or service deposits and withdrawals June 22, 2016 - I had attempted to obtain old account statements online from Citizens Bank, and a day or so later submitting the request I received a secure message through the online portal with a list of associated fees. When attempting to respond to the message, I received an error message that my response had not been submitted, so I called customer service. Customer service informed me they could only put a new request in on my behalf, and in roughly 48 hours I would receive a phone call with fees that I was required to agree to in order for the order to be processed. Over the course of the next week I h... |
Citizens Financial Group, Inc. Bank account or service making/receiving payments, sending money May 23, 2016 - Dear - I gave a drive up window teller ( - - ) at the Citizens Bank on - - -, - Ma. $1300.00 cash in $20.00 bills on Friday -/-/16 at -. I passed a Citizens Bank check book with the cash into the drive up window box with verbal instructions to deposit $700.00 dollars into that check books account ( citizens went paperless and no longer has deposit slips so I gave the teller the check book temporally so she could have the correct account number ) and return to me $600.00 in large $100.00 dollar bills. I was was distracted because I got a cell phone call... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management May 6, 2016 - Started a request to consolidate credit cards beginning of - 2016. Two months and about $1000.00. later which includes about $100.00 in fax fees we give up. Nothing but request upon request for money and paper work. ... |
Citizens Financial Group, Inc. Bank account or service making/receiving payments, sending money April 19, 2016 - Hi I sent $3700.00 to my son by using the pay bill online service of the Citizens Bank. The money was cashed by somebody else. The Bank refuses to refund my money and claims that the check that was sent to my son was altered by somebody who scanned and cashed it in - What recourse I have? ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management April 14, 2016 - I own half the house. My father is getting - he 's - yrs old. He goes to the bank and chats with them all the time about finances. The bank tried to get him to get a mortgage instead of keeping his line of credit but since I own half the house they could n't do anything without my signature. Charge him $500.00 with a guarantee he would get it back. My father says he had no clue it was a mortgage. He thought he was just redoing his line of credit and locking in the lower interest rate. He did n't know they were going to take $500.00 out of his account for a fee. Then when he asked th... |
Citizens Financial Group, Inc. Bank account or service using a debit or atm card April 12, 2016 - Citizens Bank ( CFG ) counts it against the bankers if the customers choose to opt out of the debit card coverage. Therefore some bankers encourage their customers to opt in so that their cross sell ratio on new accounts is not negatively effected. If this happens to you, leave. Or just leave now. They do not know what they are doing. ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management April 3, 2016 - Most recently I have been notified by all three credit bureaus -, -, and -, that a major derogatory event has been reported on my credit files by Citizen 's Bank. Citizen 's Bank is reporting that I am 120 days past due on an item believed to be associated with a line of credit I was unable to open due to having been denied a request for the line of credit in question by Citizen 's Bank. During the time of a refinance of a student loan ( -/-/2015 ) it was mandatory a checking account be opened ; therefore, I complied by opening the checking account. I made a request for an overdraft... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management March 4, 2016 - citizens one keeps sending collections notices when this acct was paid up, ... |
Citizens Financial Group, Inc. Bank account or service making/receiving payments, sending money January 22, 2016 - I went to the Citizens Bank branch to pay my home equity loan in person. i pay in person each month. I arrived on - - and was told they could not take my payment because the computer was down. I begged them to hold my check and process it the next day but they refused to do so ( i was told they had nowhere safe to keep it overnight ). I returned on - - and was told i was to be charged a late fee. They also told me to mail my payment instead of coming in personally ( as a customer, i find that insulting ). ... |
Citizens Financial Group, Inc. Bank account or service account opening, closing, or management December 21, 2015 - On - I visited my local Citizen 's Bank branch ( - MA ), brought all accounts to a Zero balance and closed my account. On - ( ish ) An automatic - payment was accepted under the closed Citizen 's account, which apparently reopened the account, unbeknownst to me. Since the account was triggered and reopened, I have not once been notified by Citizen 's Bank of any account reopening. Also, I am being penalized for not paying in the form of Fees. On -, I was assured the account was in fact closed. At no time ( either in writing or verbally ), was I, as a consumer, informed tha... |