Review and analysis of over 14 Savings Account complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 14 official complaints related to Savings account. Out of the 14 consumer complaints against SunTrust Banks, Inc., 36% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 29% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Bank account or service account opening, closing, or management March 6, 2017 - I requested that my checking and savings account with SunTrust Bank to be closed more than six months ago. The checking account was closed but for some reason the savings account was not closed. Now some charge has been applied to this account, please note there were no auto drafts set up on this savings account and the account should have been closed, and now they are adding an over draft fee. I have made several attempts to resolve this with SunTrust Bank customer service but they have been no help. I believe this is exactly the type of customer abuse the CFPB was setup to stop.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals February 3, 2017 - On -/-/- I faxed - affidavits regarding - unauthorized debits to my Suntrust savings account. I also called Suntrust on -/-/- regarding - unauthorized checks debited from my savings account and was provided with - case numbers. On -/-/- I received 2 letters informing me of credits to my savings account from - of the unauthorized checks. On -/-/- I took the - affidavits that were mailed to me to a Suntrust branch to have them witnessed, notarized, and interoffice-mailed from the branch. On -/-/- my savings account was credited for ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 3, 2016 - I opened a new savings account at SunTrust Bank on -/-/- with $2000.00. On -/-/- SunTrust made an unauthorized withdrawal from my account in the amount of $1300.00. My inquiry revealed that the reason given by the Bank was to recover disputed funds dating from -. Given that these funds were disputed, the Bank has no legal right to act in this manner. The Bank could have brought legal action if it felt it was in the right. That it did not do so shows that the Bank felt it did not have sufficient evidence to support its ' claim. What the Bank did is equivalent to theft.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 20, 2016 - Four or five months ago I gave my wife $10000.00 so she would have money in her own name. I searched for the best bank offer and found an offer from Suntrust bank in -, FL. My wife and I went there and set up the account. We told the bank officer that we were there only because of the offer of a $250.00 bonus for large amounts that were left on deposit for at least three months. The account was set up in my and my wife 's names. The bonus was never posted to the account. Last week we went to the bank and talked to a different bank officer. He said the original bank officer was no longer... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals September 12, 2016 - On - -, 2016, I visited the - - branch of SunTrust at - I presented a Withdrawal Form to withdraw funds from my account which had been electronically posted by my new employer. My initial interaction with the teller made me feel racially profiled and discriminated against. When she realized that I wanted to withdraw $5600.00, she asked if I made a mistake and meant to ask for $560.00. After I verified the amount, she informed me that she did not have " that kind of money '' and called the manager. Branch Manager, - - -, looked at my - driver 's license and told m... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 8, 2016 - After reading that the - - - was fined for - dollars for unauthorized opening of bank accounts, credit accounts, etc., I feel I need to share that my own bank did the same thing to me. The bank is Sun Trust. The way it happened is as follows : 1.On -/-/2016, I went to deposit our rental checks to our join checking account through the drive thru of Sun Trust Bank . 2. A teller came on through the camera and told me that there is a money market account that gives much higher interest than ours. She asked whether I want to transfer the fund to a new money market account. I said oka... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management August 16, 2016 - Both of my checking accounts with suntrust bank are in the negative at bo fault of mine as I 've been transferring funds from my checking account to ensure this type of thing did n't therefore it is the fault of the back for this occurring. Not only that I had overdraft protection setup to ensure this would never happen. Therefore I believe the bank has placed my accounts in this situation and I will not stand for this. Besides which I was never advised of any over draft fees on my savings accounts nor have I been explained as to what these charges are for. .... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals August 3, 2016 - - ATM withdrawals that were not received at the - - in -, - were debited from my account. Provisional credit was initially given and later revoked. My bank provided me with a " Rebuttal Form '' to fax. No acknowledgement was made. It was faxed again 3 months later. Again there was no acknowledgement. I have verification that - faxes were received. A conversation with a VP/Branch Manager produced no results. These were my Social Security funds which is my only source of income.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals June 30, 2016 - Suntrust Bank employee - - violated my financial privacy when he provided my solely owned bank statements to a third party without consent of the owner or order of the court. The release of my information took place - -, 2013 in the - District Circuit Court for - - County, - -, Maryland in Room -.... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money May 13, 2016 - My savings account @ Suntrust Bank in - -, Georgia was compromised in the amount of $2500.00 on - -, 2016. It was transferred to my checking account without my knowledge or consent. The bank said there was nothing they could do. I am a -, - & - in Origin. I reported the Fraud to the Bank & the Suntrust Fraud Division, and it is allegedly under investigation. I took out a Police Report in -, GA. The Bank is taking a passive attitude towards my plight, because I 've worked so hard to save that Emergency Savings, and to see it all gone, and the Bank does n't care. I beho... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management April 22, 2016 - Greetings, I am having a problem with the SunTrust Bank in - -, Ga. The problem involves the branch at -, -. and the branch located on - -. I had a safety deposit box at the one on - which I closed out -/-/- due to my retirement and inability to travel on base. I returned the keys and transferred the box to the - location. After this the bank at the base continued to bill me through -/-/- for $45.00 a month. My wife thought the bill was from the - -. branch and paid it for the last 3 years When I rented the box on - -, I also opened a savings acc... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management March 14, 2016 - On - -, 2016 my tax preparer - - went into Suntrust Bank at - - - to make an - - dollar withdrawal she successfully made that withdrawal & left the bank within 25 minutes of leaving the bank, - - branch manager contacted her again and informed her to bring the money back due to a fraud alert due to deposits not being in the account holders name we were informed that if - - brought me to the bank and I verify my identity everything would be fine that was not the case when we got back to the bank the branch manager - - just wanted the money & did n't ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management March 14, 2016 - On - -, 2016 my daughter - - went into Suntrust Bank at - - - to make an - - dollar withdrawal she successfully made that withdrawal & left the bank within - minutes of leaving the bank, - - branch manager contacted her again and informed her to bring the money back due to a fraud alert we were informed that if - - brought me to the bank and I verify my identity everything would be fine that was not the case when we got back to the bank the branch manager - - just wanted the money & did n't give any information as to what actions should be taken ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management February 22, 2016 - After moving money around between my various Suntrust accounts, I spent a lot of time trying to find the fee schedules for all my various accounts to make sure I did n't incur any service charges for low balances, etc.. I found there is no easy way to see the fee schedule for a specific account. There is a pdf online that shows the fees for the current products offered, but I have a bunch of older account types. I discovered that I had several $15.00 charges on my money market account starting last - because, while the current money market account being offered waives fees regardless of b... |