ERC Debt Collection Complaint

Other debt Communication tactics frequent or repeated calls

ERC Debt collection department,

Other debt Communication tactics Frequent or repeated calls California

repeated phone calls by computer. I would answer phone and no one would be on the line, I would have phone calls in my voicemail that no one left a message. All the calls were identified by my caller ID so I know what one 's were from the same company. after a month or 2 of this I received a letter demanding payment for a debt I didn't owe. The next time the number showed up I would answer and no one would answer when I answer the phone finally today I just stayed on the line until someone finally came on it took a while but after getting company online they said I owed money to it was confirmed that I didn't owe any money. I felt harassed by their computer calls that I kept answering when there was no one on the phone or no message on my voicemail. This could have been solved with the first call if it had been a person calling me and not a computer

ERC customer in California
Jul 09, 2018

* Source: CFPB Complaint Database

ERC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3ERCComplaint HistoryComplaints6/20167/20169/201610/201611/201612/20162/20175/201711/20171/20182/20183/20185/20187/20189/201812/20181/20198/201912/201900.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ERCCommunication tactics15.0%65.0%20.0%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCommunication tactics2.1%20.3%4.2%1.6%71.5%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://pay.ercbpo.com/app/default.aspx
(800) 861-9730 
customercare@ercbpo.com
8014 Bayberry Rd 
Jacksonville FL 32256

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