Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Other bank product/service Using a debit or ATM card

I am an international customer of Citi and have both a Day to Day Savings account and a Basic Checking account for which I had online access till the end of -/-/- year. During -/-/- I lost the ATM card ( Citicard ) and since the end of -/-/- it is not posible to login online without the Citicard number so I requested Citicard replacements several times, however I never received any of them. In -/-/-, branch manager - - stated she mailed me a replacement Citicard but never got it. Later, at the end of -/-/- year I asked again a replacement Citicard via the Call Center ( answered from The - ) and I did not either receive it. Then I controlled that my international mailing address was correct and in theory the Citicard was mailed to my mailing address on file with Citi. It is to point out that the ATM/debit card or Citicard has to be issued and mailed free of charge to customers and all times was ensured it had no cost or fee. My Citi branch is the one located at -, NY - and this submission is a help request to Citi more than a complaint.