Wells Fargo & Company Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Wells Fargo & Company Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

Wells Fargo Home Loans purchased my mortgage in -/-/-. I was making payments to them from their online system for -/-/- and -/-/- of this year with no issue. I set up my -/-/- payment to be paid on -/-/-, and instead they sent the payment through on -/-/-. I contacted them when I noticed they were causing my bank acct to go negative on -/-/-. I contacted WF and was told to stop payment at my bank, and gave me a fax number to reimburse the NSF and savings transfer fees. I was then told by them that the payment would go through a few more times and there was nothing they could do to stop it even if it is their fault. My bank sent the transfer back to WF and asked me to contact them to make sure they would n't send it back through. I called WF on -/-/- to ensure it would n't go back through and was told that as long as my bank stopped payment it would not come back through. Today -/-/-, it was put back through as a retry. I again contacted my bank who will return it, but will only

more times and there is nothing they can do. He apologized for the inconvenience and there was nothing else they can do even if it is their error. I can fax the fees charged from my bank to them to have them reimbursed, but could n't assure me this would not happen again. I ca n't afford to continue doing business like this, and it should not be alright for them to act like it 's okay and nothing could be done. I am still out $80.00 in fees from last weeks debacle, and now whatever fees from this week, and I still have other bills coming out.

Wells Fargo & Company customer in Florida
Mar 28, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Consumer disputes how Wells Fargo & Company handled their complaint

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