Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting California

In -/-/2015 I called Bank of America to start the process of modifying my 2nd mortgage on my principal residence. By -/-/2015 we had reached an agreement on a modified loan and payment that worked for me. During this process I was told by my account rep. ( - ) and another acct. rep ( who I did not get her name ) that because I did not payoff the loan amount of $ 500k which matured on -/-/2015, to keep making the interest only payments on time, but they would be counted as late payments since I did not payoff the loan in full. They also said that once we get this loan modified that Bank of America would go back and clear up and remove all of my " late '' payments. I trusted what they told me, but now that I have done what was asked of me ( to make the 3 trial payments ) they now are telling me that they do not do that. They will not remove the 39 late payments off of my credit report. I feel like I have been mislead and lied to by Bank of America. About 30 days after the loan was modified I called BofA and the rep at that time said to give it more time for them to do that, and now I am being told they just do n't do that.