Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Closing/Cancelling account Iowa

I made two payments using a check from another bank ( - ) to pay my balance down as - was offering me a 0 % transfer. I accurately submitted the checking ( from - ) information online into Synchrony 's web site. Unbeknownst to me Synchrony attempted to process the payment ( s ) as cash advances. - rejected the transfer as this was not the intended purpose. I continued to make payments with my normal checking account as I had recurring payments set up so despite the 2 rejected payments I never missed a payment or was late. From my conversation with - this was a clerical error on Synchrony 's end. Despite this Synchrony cancelled my account and referenced " dishonored payments '' for the reason.