USAA Savings Bank Account Or Service Complaint

Other bank product/service Making/receiving payments, sending money

USAA Savings Bank account or service department,

Other bank product/service Making/receiving payments, sending money Texas

Hello, Re-- my name is - - -, I have been paying - mortgage through my checking account. I actually paid the full amount which was due on - -, -, There is a problem with USAA lost Medication Department. ( - - ) has confirmed they have not received any payments. However, my bank which sends the payments. through electronic has confirmed - has been accepting the payments. On - -, -, I was on the phone with - and my bank, and the bank confirmed the payment and the address. This information is recorded. so Please listen to the recording. - - has sent the letter from their research department ( - ) - confirming no payments have been made. Letters dated - - and - - -. On - - I received my check uncashed from - loss mitigation department. ( the check they say they did not receive ) photo attached. One thing Lost mitigation department can not lie about my electronic payments. - - actually sees the payments, - - has stated he will not send - anymore funds all the funds will go to USAA corporate office. It is evident that someone at loss - is trying to sabotage him. There is n't any reason for 5 payments received before -/-/- and they are all lost and not received. The last electronic payment was returned, I have actually - with signed confirmation to USAA Headquarters - - @ - has advised no to do so. However, - has lost faxes and payments. It 's evident there are issues. Here are all the payments sent. Which are $2000.00, $200.00, $1600.00, $1800.00, $1800.00, >= $1,000,000 I believe these amounts take care of all the payment which were due. Now if - - sends them back and lies about it. - - actually have copies of the letters they have sent. She claims she ca n't listen to the conversation. It shows pure laziness and deceitfulness.

USAA Savings customer in Texas
Mar 09, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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