Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

I applied for a refinance on my condo with my current lender, Bank of America, in -/-/2016. 20 year fixed rate on an investment property condo, 3.75 % fixed rate. During the underwriting process, it was discovered ( by BofA no later than -/-/- ) that there was an insurance coverage issue with my building. They did not notify me of this problem until AFTER the appraisal had been completed ( -/-/- ) and I called them ( -/-/- ) and it was too late to cancel/reschedule in order to avoid a $690.00 appraisal charge. At no time was I notified of any other issues/problems with the underwriting of the loan by anyone affiliated with Bank of America. It was n't until I called the loan officer on -/-/- to inquire about the status that I was then notified about the problem. On/around -/-/- I received a notice that they denied the loan due to this not being resolved. I was able to facilitate/coordinate between the lender, HOA, and building insurance to resolve the coverage issue on -/-/-, despite there being 3 national holidays and during the - and - season. Had I been notified earlier, this could 've been resolved and my loan would 've closed. I have lost over $690.00 in appraisal fees and the rates for a comparable loan are at approx. 4.50 % or higher now. This will ultimately cost me thousands of dollars in interest over the 20 year term. I have tried my best to work with BofA before filing this complaint and they have been non-responsive since -/-/-. I have called multiple times and emailed without any response whatsoever. They claim I lost rate locks, but I was never notified of this or any other delays.