Barclays PLC Credit Card Complaint

Delinquent account

Barclays PLC Credit card department,

Delinquent account New York

I had a - card from -. I had the card on Auto payment and every month, the card was automatically paid in full every month which - debited from my checking account. The - card servicing bank was switched without my approval from - to Barclay 's bank in -/-/- and a new mastercard account, with a new account number, was automatically opened for me at Barclay 's bank and the balance was transferred. Barclay 's bank turned off the Auto Payment unbeknownst to me. When I discovered that the my - credit card account was not paid automatically as before, I paid it once I discovered the account was transferred and the auto payment feature stopped. Barclay 's bank then reported my payment to all the credit agencies that I was 30 days late. However, even after disputing with Barclay 's bank and the 3 credit reporting agencies, Barclay 's Bank continues to report on my credit report that " I made '' a late payment which is hurting my score and my ability to access credit and the best rate. This was not MY doing it was THEIR doing. I do not have any other late payments on my credit report in the history of my file which started in -/-/-. The lower credit score now indirectly costs me more money through higher rates and less advantageous credit offers.

Barclays PLC customer in New York
Feb 22, 2017

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

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