Bank of America Credit Card Complaint

Bank of America Credit card department,

Transaction issue Colorado

Bank of America refused to correct their multiple errors. This is for a Visa card. BoA deducted close to $5000.00 from my checking account and has refused to return it. At the time ( -/-/- ) I spoke with - customer service reps who insisted their mistake was corrected and the money would be returned. I was provided $5.00 at my insistence to cover interest for what could be a couple of days. This withdrawal was due to a customer service error. A few weeks prior I had obtained a balance transfer on this credit card. I changed the automatic payment from pay full statement balance to pay minimum payment due. There were a few leftover charges and one recurring payment. I updated


Two days later the full, new balance transfer was removed and my checking account was in the whole. I was charged a fee for the balance transfer. Now, 5 days and 3 business days later the money still has not been returned. Seven ( 7!! ) calls to BoA, including talks with several " managers '' today have failed to resolve the problem at all - I mean, there is no hint as to a course of action to take.