U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

I received my end of the year statement showing my escrow was overpaid by - because my taxes went down and a check would be sent to me. I called to verify and a rep told me i would receive a check.i called back to check on and they told me i wouldnt get it even though i was caught up on my mortgage. I did a modification where i have to pay - after my loan is paid off which is what covered the modification and made me current. They cant tell me where the - went to.