U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

My home in Florida suffered flood damage from Hurricane - on -/-/-. I took mitigation action IAW FEMA rules and worked with my insurance company for claim resolution. After four months I received a claims check and forwarded it to my mortgage holder - US Bank. I fully explained my situation with US Bank and followed their instructions to submit receipts and detail the work accomplished on the property. We were unable to get a contractor to even start repairs on our house for four months so I did much work myself and brought in specialists as necessary. I documented all of this to US Bank but they want more information before they will even consider processing an " exception '' to reimburse me from my flood claim payment. I will provide them the info but have no doubt they will continue to delay reimbursing me in order to use my insurance money to their benefit. As a - veteran living on a military pension I am now financially hampered after using over $60000.00 of my savings to repair my home so I can live in it. US Bank has taken my insurance payment of over $66000.00 and is unwilling to provide it to me to reimburse me for work completed or finish the repairs. US Bank Loan acct # - Claim tracking # - Property address - - - -, - -, Fl - - - - -- -