Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Closing/Cancelling account Illinois

In -/-/-, I applied for a healthcare financing credit card, and was approved for a $5500.00 line of credit. I needed a reconstructive procedure that was $6500.00 after insurance, so in -/-/-, I requested a $1000.00 credit line increase. I was approved for the increase, but instead of raising the limit on my existing card, I was issued an additional card for $1000.00. I made all of the qualifying payments on time, and even paid off the balance early. In -/-/-, I was notified by mail that because I had - accounts, - of them would be closed. Inexplicably, the account with the initial $5500.00 line of credit is the one that was closed, and the account with the $1000.00 credit line increase is the one that remains open. The following week, I contacted customer service to restore my credit limit to the $6500.00 for which I was approved. Both the customer service representative and her supervisor acknowledged that issuing the second card and closing the first account are their errors. However, neither was willing or able to restore my credit limit on the account that remains open. The only solution offered to me was to request a credit line increase on the remaining account. This would put a hard inquiry on my credit report for a year, and lower my - score. All of this to correct errors - Bank made, and with no guarantee that my credit limit would be restored to its previous level.