Bank of America Credit Card Complaint

Bank of America Credit card department,

Convenience checks Nevada

I used a convenience check I received in the mail in -/-/- to transfer a balance to a Bank of America credit card I already had open. My credit line is $ - and the check was for $2700.00. The Bank of America fraud dept called me on -/-/- to verify I had signed and sent the check, which I had, and they said it would clear. The same day they denied payment on the check and put a letter in the mail to me, which I did not receive until -/-/-, stating the check was rejected because the " signature did not match ''. I ALWAYS sign my signature the same way using my first initial, my full middle name, then my full last name and though I have never written a check to this account before I was not informed on the phone about the signature being an issue - they assured me " everything was fine ''. Subsequently after the checked bounced the other credit company charged me $25.00 returned check fee. I suspect this also put a ding in my credit with them. I called Bank of America and requested they refund me the $25.00 but they denied any wrong doing, despite there being a written record of them speaking to me and approving the check. They said I could resubmit the check within 10 days and they would honor it but would not compensate me for their negligence in the spirit of " protecting me against fraud ''. This horrible customer service cost me $25.00 and a day missed at work due to a - and they do n't seem mind the trouble it caused me at all.