Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments California

Just a few months after graduating from my - program, I started to receive letters in the mail regarding repayment for my student loan. My student loans comprise of both federal and private loans. On several occasions do I recall numerous attempts to reach out to my lending companies ( Salliemae/-/- ) to see if their were options regarding lower monthly payments for my student loans, and on several occasions do I recall the representative expressing the inability to do so without any real explanation. Luckily, I was able to have my initial monthly payments through ( - ) of approximately $500.00, lowered to approximately $290.00 a month. However my requests to have lowered monthly payments through Salliemae/- were denied. Since graduating in -/-/-, I have been paying approximately $890.00 a month directed towards my loan through Salliemae alone, in addition to the $290.00 I currently owe through -, as a result, in -/-/-, I had to forbear my Salliemae loan because of financial hardship. I feel extremely hopeless about getting out of this debt without having any options to help even just decrease the monthly payments, and especially because of other financial obligations I have when it comes to being the only sole provider for my family with - young children. I am not asking SallieMae to completely abolish my loans, but to simply work with me to reducing the monthly payments, and so far working with SallieMae has been very frustrating and disappointing.