Synchrony Financial Credit Card Complaint

Rewards

Synchrony Financial Credit card department,

Rewards Maryland

I open up a credit card with banana republic, which they offered a promotion where your received a $30.00 dollar award if you make a purchase outside of Banana republic family of brands, which I did. I called up to find out why I did not received the award they stated : they do not do that even though I have documents that show they do.

Synchrony Financial customer in Maryland
Jan 17, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Consumer disputes how Synchrony Financial handled their complaint

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints2/20163/20165/20166/20167/20168/20169/20161/20173/20174/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialRewards69.2%23.1%7.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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