Regions Financial Corporation Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Regions Financial Corporation Bank account or service department,

Checking account Deposits and withdrawals Alabama

The issue that I would like to bring to the attention of the CFPB is that Regions processes ACH drafts before the designated date specified on the draft. It has happened a number of times on my accounts at Regions causing overdraft fees throughout the life of my accounts there. When I question the reps in the call center about the issue, they can not explain why to me. Example 1 : Mortgages payments set to come out on -/-/-. Draft was processed on -/-/-. Example 2 : Most every week, I have a draft for $200.00 for a daycare payment set to come out on Monday. It always comes out on Saturday mornings. I have learned what Regions does so I try to be prepared early for the drafts but this practice should not be acceptable for organizations such as Regions. Also, if you have a draft that is set to be deposited and it falls on a weekend, then you have to wait for the following business day for that to be deposited but they process the ACH drafts the opposite way and make it where it drafts on the last business day.

Regions Financial Corporation customer in Alabama
Jan 16, 2017

* Source: CFPB Complaint Database

Regions Financial Corporation response to complaint:
Closed with explanation

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