Wells Fargo & Company Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

My loan was with Wells Fargo and I was going to do an assumption loan to get my ex wife off of the loan. Wells Fargo said they my loan could be assumed by me with no appraisal and everything would stay the same as long as I was credit worthy. The total cost was going to be around $1000.00 plus Florida fees. In my divorce decree, it said I had to get my ex off the loan within five years. Five years is this - My house is upside down so there is no way I can do a regular refi on my home. I called Wells Fargo to tell them I want to do their assumable program and they said that my loan had been sold and would have to go through - - - since they bought the loan. When I called - they said they do n't have that same program and to get my ex wife off the loan I would have to refinance the loan. Since my loan is upside down I ca n't afford to refi. I am going to have to let my house go into foreclosure if I ca n't work something out with someone on this. I do n't think it 's fair that because my loan was sold I can no longer do this program that Wells Fargo had. Is there anyway I can make Wells Fargo keep my loan until I do their assumption loan? It does n't seem fair to me.

Wells Fargo & Company customer in Florida
Jan 09, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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