Capital One Credit Card Complaint

Capital One Credit card department,

Billing disputes California

My credit cards were stolen -/-/2016. When I called into Captial one regarding the issue, I was advised that the case had been created and a case specialist would follow up with me within - business days. Once the month of - was up and I did not hear from capital one, I called the credit card company to inquire about my case and was advise the " case had not be opened '' by a representative by the name of - on -/-/2016. After I was told the case was not initiated, I asked - to created the fraud case for me. Again, I was advised to wait 10 business days and the case specialist would contact me. I did not hear anything by -/-/-, so I called back that Friday, -/-/-, spoke with someone by the name of - who claimed to be my case manager. I explained the situation to - and let he know the changes from -/-/- were fraudulent. She explained that she would


be sent to me. After a week elapsed, there was no credit card. It is now -/-/-. I reached out to capital one and was told that card was sent and maybe it is taking a little while to reach me. After another week, I called to have the cards that were sent as replacements canceled and to send another set of replacements. ( While experiencing this issue with not receiving cards, my account was not credited during the entire month of - ). -/-/-, I was able to speak with - again and was told that the investigation was still be processed and that I would hear back in 2 weeks. In on -/-/-, I called back to have checked the status of my accounts and inquire about the location of my cards. When I was routed to customer service the agent asked me to verify my mailing address, which I provided every time I called in, and I advised my cards has been sent to the incorrect mailing address twice. However, since my cards were being investigated, he was unable to process the replacement and I would have to speak with my account manager, -. After being told this, I asked to speak with here to which I was advised she was unavoidable and would give me a callback. The rest od the month of - consisted of me calling Captial one to figure out what was going on with my account a trying to get in contact with my account manager. All the while, capital one is charging interest and late fees. I spent -/-/2016 calling into capital one and being transferred to different departments, so much so, I was unable to keep a record of the calls and dates. The frustration and time spent has been colossal. I was and still am unable to get in to contact with - ( - ) and my credit score is being affected by this.