Wells Fargo & Company Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Wells Fargo & Company Bank account or service department,

Other bank product/service Account opening, closing, or management California

This complaint concerns a distribution from my old - from Wells Fargo as a rollover to my new -. Last year, I closed my Wells Fargo - account and asked for a check for the entire balance to be made out to my new - financial institution - my name. I received a check in the amount of what I was told was the entire balance made out correctly. Subsequently, I was sent - more checks that included small additional distribution amounts. Some of these checks were not made out the correct way, as in the money was distributed in my name instead of the name of my new financial institution. Every time I get - of these checks, I have to print out the roll-over forums and mail everything priority mail to my new institution. More worryingly, this company made additional distributions in my name instead of the financial institution with -. Because of this, I now owe a tax liability on this money. I was never asked for nor gave consent to have the checks made out to me, and I was very clear in the multiple calls I made prior to receiving this money that I wanted all checks to be made out to my new financial institution. I called Wells Fargo, and they refused to do anything about how these checks were made out or to redistribute it to me.

Wells Fargo & Company customer in California
Jan 05, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Consumer disputes how Wells Fargo & Company handled their complaint

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