Synchrony Financial Credit Card Complaint

Billing statement

Synchrony Financial Credit card department,

Billing statement Utah

I called Synchrony Bank as my Chevron card had been declined. I was informed that since I had filed bankruptcy, the account had been closed - no disputing that. The changes and payments on the account were all post-bankruptcy, and I asked if I would receive a statement for my final payment. I was told that since the account was closed, I would not receive a statement. I asked what the balance was and was given the current amount. I was told I could not make payment online or over the phone but had to mail the payment. I am not comfortable making a payment on a closed account where no balance will be documented for me to verify.

Synchrony Financial customer in Utah
Jan 04, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201701234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialBilling statement2.2%60.0%31.1%6.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.5%53.6%29.3%6.6%3.9%5.4%0.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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