Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Late fee California

I generally pay my Wells Fargo credit card balance in full at the start of each month, but I just noticed that for the past 3 months I have been assessed a $37.00 late fee on the - of each month. A Wells Fargo customer service representative says that because my online payments were early, they were applied to the previous billing cycle, so I was always " late '' for the next cycle. However, in no case did I owe them any money for longer than 30 days. The sequence was like this : - - pay balance in full - - statements closes ( after the payment was registered ) - - $37.00 late fee ( on - balance due to interest assessed - - - - pay balance in full - - statement closes - - $37.00 late fee ( on - balance due to purchases - + interest assessed - - - - pay balance in full - - statement closes - - $37.00 late fee ( on - balance due to purchases - + interest assessed - ) I can understand how their algorithm might work this way, but it makes no sense in the online era when consumers may access their account and make payments any time. I suspect many others are falling into this trap ( and Wells Fargo knows exactly how many this is ). I voiced my complaint to Wells Fargo and they would only refund one late payment " as a courtesy. ''