Specialized Loan Servicing LLC Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Specialized Loan Servicing LLC Mortgage department,

Other mortgage Application, originator, mortgage broker California

I lost my work do to closing all the - campuse I am having difficaulty with my mortgage therefore I am trying to get help from keeping home California they requested monthly statement for my mortgage and the servicer refuse to send them to me I have been in contact with them since -/-/2016 and they first told me they will fax it within a 2 hour then I called them - and they said its in a process it takes 48 hour to 3 days I called them on - and requested to speak to a supervisor and I have been told the supervisor will call me and nothing happened I was receiving statement from previous servicer and this new servicer are damaging my getting help from keep home California they refuse cooaperating with me. please help me I have lots of health problem I do n't want loosing my home on top of my difficault time. Thank you - / -

Specialized Loan Servicing LLC customer in California
Dec 24, 2016

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Specialized Loan Servicing LLCComplaint HistoryComplaints4/20127/201210/201212/20123/20137/20138/20139/201311/20131/20143/20144/20146/20148/201410/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20151/20163/20164/20165/20167/20168/20169/201611/201612/20161/20172/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Specialized Loan Servicing LLCApplication, originator, mortgage broker13.6%81.4%1.7%3.4%ClosedClosed with explanationClosed with reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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