Bay Equity Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

Bay Equity Mortgage department,

FHA mortgage Application, originator, mortgage broker California

I 'm purchasing and brand new home in - - and applied for mortgage loan from Bay Equity Home Loans since the end of - 2016 and we received email and the package congratulation for the loan approval in - 2016. It was supposed to close escrow in the week of - but it did n't happen because at that time they then start asking for more and more proof of our sources and the time lengh that where my partner lived before.. Every time they ask, I provide it to them right away, NO delay but I never heard an update few days or week later then I contacted them, and every time I contacted them, they ask for more and more. I had documents sent over from - and they said they need interperetor to translate and I still did n't hear nothing until 10 days later they still said that they still looking for interpretor then next day afternoon - contacted me and told me to cantact some lady to pay $250.00 for translation but that lady 's company do n't take credit card, the lady asked to to transfer the fee into her coworker that has the same bank with me to avoid the transfer fee for me, she said. I took care whatever I need to take care but until now they still telling me maybe next week, tomorrow. I took their words and assumed as it, I ordered appliance, furnitures and kept on reschedule so many time due to delaying on the loan at the point that delivery companies wo n't let me reschedule anymore

Bay Equity customer in California
Dec 23, 2016

* Source: CFPB Complaint Database

Bay Equity response to complaint:
Closed with explanation

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