Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Using a debit or ATM card Florida

On -/-/2016 at approximately - ; I went to the remote kiosk Bank of America ATM - - ) in - - to deposit cash, as I frequently do at this ATM. I entered my card and pin #, deposited my $250.00 cash ... then the screen went back to the home screen as if nothing had been done.The machine did not return my card nor provide me with a receipt. I immediately called the ATM hotline number - - ) listed on the bottom of kiosk to report the problem. The representative ( - T- ) I spoke with acknowledged that there was problem and cited an error message. He then attempted to " refresh '' the machine remotely, with no success. He said he was dispatching a technician immediately, but it could take up to 4 hours. He did state he would note the issues and our conversation on my account.He said this type of this type of thing " happens all the time '' and not to worry. He did close the card lost in the ATM and ordered a new -.However I was not comfortable with his cavalier attitude toward the problem at the ATM ;


any issues nor was there a record of my deposit.It did not seam as if she understood the nature of my phone call ; I know this because she continually asked me for the card number of the card that was stuck in the ATM and kept making refence to a $250.00 deposit I made on -/-/2016. However she did say she would take my statement and apply a credit while it was being researched. Again my confidence was low with her ability to notate the problem correctly, and rectify the situation. I was correct ... .I called the following morning and according to the customer service rep - - - ) there was not claim started. Again I went through the entire scenario and I believe it was corrected at that point. Now three weeks later Bank of America is debiting my account $250.00, stating there was no problem with the ATM. Which is untrue ; my original contact at BoA ( - ) said he could see the ATM was malfunctioning due to the error message signal he got after keying in -, which corresponded to the ATM I used. The customer service at Bank of America has caused me many problems and money, and this is just the latest issue! - - -